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At Eolante Clothing, your order is our top priority! Here's what you need to know about our shipping process:

Order Processing: We strive to ship out orders within 24-48 hours from the order date, unless otherwise indicated in our top notification bar. Orders placed on weekends and select holidays are processed on the next business day.

Address Accuracy: Please ensure your shipping address includes the correct full legal name. If you notice an error in your shipping address after placing your order, please notify us immediately at service@eolante.com.

Verification and Delays: If there are issues verifying your shipping address, your order may be delayed by 24 - 48 hours. Orders containing out-of-stock items may take an additional 5 business days to process and ship, or we will contact you promptly.

Shipping Time: We use USPS as our shipping carrier to send out our packages.
Standard Delivery takes 8-15 days. Please note that all orders are shipped directly from our warehouse location in China.

Tracking Information: Once your order has been shipped, a tracking number will be provided and sent to your email for easy tracking of your package.

Shipping Delays: Please be aware that once your order has been shipped, Eolante Clothing cannot control shipping delays that may occur.

Free Shipping: Enjoy free shipping for orders shipping to the UK and US.

For any further questions or assistance regarding shipping, feel free to reach out to us at service@eolante.com. Thank you for choosing Eolante Clothing!

Customer Satisfaction Guarantee: We are committed to your satisfaction with your Eolante purchase. If you are not completely satisfied with your unworn and unwashed merchandise, you may return it for a full refund within 14 business days of receiving your order.


Return Process:
To initiate a return, please contact us within 14 business days of receiving your order. We will provide you with detailed return instructions.Please note that you are responsible for the cost of returning the items.Items must be returned in their original packaging, with all tags attached, in unused and undamaged condition.

Refunds:
Once we receive your returned items and verify that they meet the return criteria, we will issue a full refund to your original payment method within 14 business days.Please note that it may take additional time for your bank to process the refund and credit your account.